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SZUKAJ
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Service Delivery Team Lead - Network Access
Wrocław
Nazwa pozycji
Service Delivery Team Lead - Network Access
Lokalizacja
Wrocław
, Wrocław, Lower Silesian Voivodeship, Polska
Firma
MAHLE Shared Services Poland Sp. z o.o.
Dodano
20. 4. 2024
Informacje o stanowisku
responsibilities :
Providing and maintaining the expected service with agreed quality
Ensuring KPIs of the service are met in terms of availability and performance
Regular KPI reporting to functional superior
Providing internal service production costs for service cost calculation and budgeting
Demand, control and support the continuous service improvement processes
Providing and keeping service documentation up to date (including technical, operational, compliance aspects)
Global service management (based on MAHLE standards / ITIL)
Ensuring quality in project management and service delivery process, including cross-divisional service improvement process
Controlling and coordinating different critical applications / services
requirements-expected :
Min 5 years of professional experience at similar position
Knowledge and excellent understanding of related business processes and infrastructure technology for responsible service area
Good knowledge of project management
Good knowledge in Network Technology and Network Administration (LAN, Wireless, SD-WAN)
Good knowledge of service controlling and financial /license management for services
Very good English skills
Project Management and self-organization skills
Leadership experiences (especially leading global teams), leading by example, staff motivation, Staff evaluation and development
Intercultural experiences
offered :
Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
Becoming a member of a fast-growing team in an innovative company with stable market position
Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
Relocation bonus for candidates who are based more than 100 km from Wrocław
Online foreign language courses
Referral bonus program
Flexible work schedule and possible to work remotely
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
pre-paid cards
redeployment package
employee referral program
charity initiatives
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