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Responsibilities : Maintaining a good overview of support capabilities and adapting the support model as needed in the Data Foundation area Ensure that information in tickets (Demands, Incidents, or Change Requests) is correct Ensure that HOTO (Hand Over Take Over) processes are followed and documentation is available to enable the support team Ensure that the support team for your areas is performing according to Arla standards when solving incidents and service requests Support our Business and IT colleagues as an escalation point for support and enhancements Facilitating collaboration with Agile Release Trains and subsequent transition to IT Operations is essential in ensuring a seamless and successful handover of solutions requirements-expected : To thrive in this role, you’ll need strong stakeholder management skills and clear communication abilities in English, as you’ll be collaborating closely with both business and cross-functional teams. Strong planning and task management are also essential, along with a flexible, process-oriented approach that embraces change when needed. Key qualities for success: You communicate easily and confidently with stakeholders at all levels You have a natural curiosity and are technically inquisitive You’re eager to dive into Arla’s Data Journey and expand your understanding A quick learner, you’ll need to develop expertise in Data Analytics, recognizing the connections between technologies and the dependencies that emerge within them. Preferred qualifications: 2-3 years of experience in Data Analytics or Data Engineering Familiarity with any of the following is a strong plus: Data Foundation concepts Scaled Agile Framework (SAFe) Azure Dev Ops Service Now offered : Trainings with industry experts and a comprehensive induction program Financial support for ongoing education and professional development Flexibility in working hours and the option to work from home Medical care and life insurance coverage Employee Assistance Program offering legal, psychological, health, and financial consulting Additional perks like gym memberships, vouchers, travel points, and cinema tickets Home kit including a monitor, laptop, keyboard, mouse, headsets, and webcam Relaxation breaks to recharge and maintain work-life balance Relocation allowance for a smooth transition to our vibrant city Referral program for employees to earn rewards by recommending top talent Additional holiday days based on length of employment (up to 4 days) benefits : sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time fruits integration events dental care corporate sports team no dress code video games at work coffee / tea drinks leisure zone extra social benefits sharing the costs of tickets to the movies, theater redeployment package christmas gifts employee referral program extra leave