Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services from business specification, through software development, implementation, to application maintenance using leading it technologies and management methods.
We enthusiastically institute solutions in the fields of DevOps, SRE, low-code, broadly understood Automation and AI.
The complexity and diversity of solutions allows to build close relationships with our clients on various levels, while also to give employees the opportunity to develop in a wide range of career paths. Our development teams are highly self-organizing and independent, capable in agile and lean software engineering practices.
responsibilities :
Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes
Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact
Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)
Influence and realign stakeholders’ expectations where necessary
Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support
Manage escalations from the client
Drive a focused commercial perspective with awareness of delivery cycle times
requirements-expected :
Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management
Excellent communication and interpersonal skills to manage client relationships and team dynamics
Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus
Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe)
Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes
Innovation and a continuous improvement mindset to drive project success
Fluency in English, spoken and written (C1) and a communicative level of German (B1/B2)
offered :
Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform.
Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB.
Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.
benefits :
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
integration events
corporate sports team
no dress code
parking space for employees
extra social benefits
sharing the costs of tickets to the movies, theater
