Service Delivery Manager with German

Your responsibilities

• Managing various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD)
• Planning and coordination of printer refresh rollouts
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
• Manage customer escalations

Our requirements

• German min. B2 level
• Previous work experience in project management and Service Delivery, preferable in IT field/ services
• Stress resistance and Customer focus
• Very good organizational skills
• Ability to cooperate with stakeholders from various countries
• Experience in deployment will be an asset
• Technical background nice to have (especially in printing area)

What we offer

• Buddy program
• Company events
• International job opportunities
• Onboarding program