Work mode – occasional visits to the office in Krakow or Gliwice (1 day of onboarding from Gliwice).
Rate – B2B, up to PLN 200/h depending on experience.
Contract type – long-term cooperation for min. 12 months, contract renewed every 3 months.
Language – English.
Start – ASAP/1 month notice period
You will join to the Service Delivery Management team which is responsible for application maintenance and work of checking external delivery teams.
responsibilities :
Main point of contact for the service provider or external FTEs responsible for application maintenance.
Compliance with the defined service or FTEs contract.
Compliance with the quality and delivery of services provided and expected from suppliers, in accordance with the standards and norms defined in operations.
Creation and analysis of KPI and SLA dashboards related to services provided by the supplier.
Coordination and operational intervention with the service provider(s) for: critical incidents and urgent changes.
Management, validation, and updating of documentation, ensuring that documentation remains company property.
requirements-expected :
Important to first have technical experience with IVALUA and then the project management and service delivery management .
Strong ITIL knowledge, ITIL 3 certification a minimum holiday break from 21st of December till 2nd of January
Need to have experience with managing third party suppliers
