Service Delivery Manager (Finance and Accounting Operations)

Wrocław

Nazwa pozycji Service Delivery Manager (Finance and Accounting Operations)

Lokalizacja Wrocław, Wrocław, dolnośląskie, Polska

Firma DXC Technology Polska Sp. z o.o.

Dodano 6. 9. 2024

Informacje o stanowisku

Why join DXC Technology?

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world

Job location:

Wrocław or remotely from Poland

As a result of our dynamic growth, we are currently looking for candidates for the position of Service Delivery Manager in Finance and Accounting (F&A) BPO. The person in this role will oversee all finance and accounting services for assigned client accounts.

This role involves managing client relationships, ensuring the highest level of service delivery, driving process improvements, and leading F&A process transformation.

The ideal candidate will have extensive experience in finance and accounting within a BPO environment, coupled with strong leadership and client management skills.

Client Relationship Management

Serve as the primary point of contact for clients, maintaining strong and positive relationships.
Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.
Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.
Monitor and ensure adherence to service level agreements and key performance indicators.
Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.
Promptly address and resolve any issues or discrepancies in service delivery.

Financial Management:

Ensure the accuracy and timeliness of financial reporting and analysis for clients.
Oversee the preparation of budgets, forecasts, and financial plans.
Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.
Regularly review and optimize processes to achieve operational excellence.
Contribute to strategic planning and execution of F&A delivery.
Identify opportunities for expanding services and improving existing processes.
Identify and mitigate financial and operational risks.

Qualifications:

Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.
Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.
Proven track record of managing client relationships and delivering high-quality services.
Experience in driving process transformation and continuous improvement initiatives.
Ability to work in a dynamic environment under time pressure.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proficiency in financial software and tools.

Why would you join us?

As a team, we offer our knowledge, experience, support, sympathy and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.

As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.

Additionally, we offer:

stable employment in an international company
advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)
flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)
modern and conveniently located offices in Wrocław and Warsaw
an onboarding buddy’s support to make you feel comfortable in our company from day one
substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
life insurance package
Multisport Card
workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)
unlimited access to DXC University with courses from a bunch of external partners for the best learners experience (e.g., LinkedIn Learning, Udemy)
access to a foreign language learning platform
DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)
Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation
Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)
Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
DiXi Cool activities: trips, sports and wellness events, discounts for cultural events