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Service Delivery Manager- AV Services

Service Delivery Manager- AV Services

Apply locations POL - Wroclaw time type Full time posted on Posted Yesterday job requisition id R79354 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

At Smith+Nephew we are looking for: Service Delivery Manager- AV Services

Modern communication is a cornerstone of the hybrid and flexible work environment. Organizations today enhance the employee experience by offering solutions that foster collaboration and creativity.

In our Communication and Collaboration Team, we embrace and value collaboration, care, and courage.

We are seeking a Unified Communication Service Delivery Manager who will be responsible for the strategy and technology roadmap of Audio Visual Services to enable seamless hybrid collaboration. This role also includes leveraging Audio Visual Technology in Smith+Nephews Medical Education Facilities to showcase our products to healthcare professionals (HCPs), creating a lasting impression on visitors and course attendees.

The ideal candidate is a motivated, self-driven individual who thrives in a fast-paced, ever-changing environment. They should have proven experience in managing global IT and Audio/Visual services, with a strong focus on engaging business stakeholders and end users as critical success factors.

As the Service Delivery Manager for Audio Visual Services, you will be accountable for the service strategy, technology roadmap, lifecycle management, service development, and performance delivery of Smith+Nephews Audio Visual services, with a particular focus on globally deployed technologies across S+N offices.

Audio Visual Services Overview

The Audio Visual (AV) services encompass:

• Conference Room Technology: Solutions range from a basic TV mounted on a wall to fully integrated systems, including voice and video equipment, Microsoft Teams Rooms, and complex setups with control units, advanced audio DSPs (Digital Signal Processors), and divisible spaces requiring sophisticated configurations.
• Digital Signage: From scheduling panels outside meeting spaces to displays for corporate communications or near real-time process data.

What will you be doing?

• Oversee end-to-end service delivery for Audio Visual (AV) services, ensuring availability, reliability, and continuity within agreed service levels.
• Translate business requirements into globally aligned technical solutions through AV demand management and project delivery.
• Manage service vendors, including on-boarding, performance monitoring, and ensuring adherence to security and architectural standards.
• Plan and lead AV projects, ensuring scope, schedule, financial, and quality commitments are met using agile methodologies.
• Evaluate existing AV technologies, identify areas for improvement, and implement enhancements to voice, video, and collaboration infrastructure.
• Proactively monitor AV systems to identify and resolve issues before they impact end-users, leveraging metrics-based management practices.
• Collaborate with IT competency centers and shared services teams to ensure seamless and efficient service delivery.

What will you need to be successful?

• Over 10 years of IT or AV integrator experience, including at least 5 years in service and delivery management roles within global, complex environments.
• Strong understanding of End User Computing Services, digital workplace technologies, and hybrid working environments.
• Exceptional communication and negotiation skills in English, with the ability to operate effectively in multicultural, global settings.
• Self-driven and accountable, with a collaborative mindset and the ability to align efforts toward common goals in a VUCA environment.
• Analytical and results-oriented, with expertise in designing, planning, and delivering projects to meet time, cost, and quality targets.
• Hands-on experience with AV technologies, Microsoft Teams Rooms, and hybrid collaboration or digital workplace solutions.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website.

Your Future: annual bonus, life insurance, company stock saving plan.

Work/Life Balance: paid volunteering hours, flexible approach.

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform.

Flexibility: possibility of working in hybrid model.

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies.

Extra Perks: referral bonus, recognition program, mentoring program.

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