Oferty pracy
Praca za granicą
Praca zdalna
Blog
O Jobimi.com
SZUKAJ
.
Service Delivery Manager
Gdańsk
Nazwa pozycji
Service Delivery Manager
Lokalizacja
Gdańsk
, Gdańsk, Pomeranian Voivodeship, Polska
Firma
Simplicity Recruitment
Dodano
7. 11. 2024
Informacje o stanowisku
Our client is seeking an experienced
Service Delivery Manager
who will:
Lead the overall performance of SaaS application delivery across the group.
Oversee the full implementation of SAP Concur, collaborating closely with the implementation partner.
Manage ongoing projects related to the service, ensuring that the organization is operationally ready.
Work with key stakeholders to collect business requirements, identify challenges, and set clear project goals.
Oversee the configuration and customization of SaaS solutions to ensure they meet business needs and are fully optimized.
Manage vendor relationships, ensuring strict adherence to SLAs and KPIs.
Lead the full service lifecycle, including incident, change, and problem management.
Serve as an escalation point for major incidents and issues that exceed SLA targets.
Define and implement metrics to monitor service quality, capacity, and availability, including delivering regular reports.
Ensure strong communication and issue resolution between users, vendors, and internal teams.
Lead the development and implementation of service enhancements, improvements, and changes.
Proactively communicate service statuses, trends, and progress on incident and service requests to stakeholders.
What our client is looking for:
Proven experience
in service delivery management, project management, or similar roles, ideally within IT or technology sectors.
A
track record
of application support management at an enterprise level.
Strong project management skills
with the ability to handle multiple projects at once.
Experience leading technical teams, managing vendor relationships, and working closely with external partners.
Knowledge of
service delivery frameworks
like ITIL, with experience implementing service management best practices.
Demonstrable experience in
SaaS
and cloud environments.
Excellent communication skills in
English
(C1 level is a must);
German
and
Polish
are additional assets.
What our client offers:
Flexible employment options: permanent contract (UoP) or B2B contract.
Remote work.
Significant influence and decision-making power to shape and establish service desk processes.
Opportunity to lead and manage key changes in service delivery across the organization.
Praca Gdańsk
Manager gdański
Manager Gdańsk
Manager Pruszcz Gdański
Manager Nowy Dwór Gdański
Manager Starogard Gdański
Account manager Gdańsk
Project Manager Gdańsk
Product manager Gdańsk
HR Manager Gdańsk
Content Manager Gdańsk
Gdańsk - Oferty pracy w okolicznych lokalizacjach
Gdańsk
Gdynia
Rumia
Sopot
Żukowo
Kartuzy
Pruszcz Gdański
Odpowiedz na ogłoszenie
Praca Gdańsk - Ciekawe oferty pracy w okolicy:
Delivery Manager
Gdańsk
Avenga
IT Delivery Manager
Gdańsk
Eyzee S.A.
Delivery Manager
Gdańsk
TechTorch
Service Manager
Gdańsk
Jit Team
Service Delivery Specialist - Analytics Capabilities
Gdańsk
Arla
Delivery Manager / Scrum Master
Gdańsk
Devopsbay
Service Manager
Gdańsk
B2B.net S.A
Product Delivery Manager
Gdańsk
TeaCode S.C.
Service Manager
Gdańsk
Avenga
96 835
Ofert pracy
16 228
Liczba firm poszukujących pracowników