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Service Delivery Manager
  • Wrocław
Service Delivery Manager
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
MAHLE Shared Services Poland Sp. z o.o.
14. 12. 2024
Informacje o stanowisku

responsibilities :


  • Manage the delivery of SAP services in warehousing, production planning, and internal logistics.
  • Oversee the work of global IT teams responsible for supporting SAP Shopfloor/Warehouse processes, ensuring collaboration across different time zones.
  • Be responsible for planning, controlling, and executing the budget related to SAP Shopfloor/Warehouse operations within the IT department.
  • Work closely with IT and business departments as part of global SAP projects, ensuring effective implementation of initiatives and process harmonization.
  • Monitor and optimize production, warehousing, and logistics processes using SAP tools.
  • Manage IT service delivery schedules and ensure compliance with SLA.
  • Solve technical issues and oversee actions aimed at improving service quality.
  • Prepare reports on operational performance, budget execution, and implement improvements in the IT area.
  • Responsible for all aspects of operational IT service delivery following global standards and guidelines.
  • Responsible for coordination of service contracts and oversight of the effectiveness of operational systems.

requirements-expected :


  • Min. 5 years of experience in global IT SAP delivery organization.
  • At least 2 years of experience in leading global service teams.
  • Knowledge of SAP Production/Logistic Modules (familiarity with production, logistics, and warehousing processes within ERP systems).
  • Certification (or knowledge) for ITIL Foundation.
  • Very good communication skills in English language.
  • Academic background: Computer Science or similar studies.
  • Good knowledge of project management (manage budgets and deliver projects within financial constraints in the IT context).
  • Strong leadership skills.
  • Ability to work under pressure and in a fast-changing IT environment.
  • Openess for business travels (around 10%).

offered :


  • Attractive salary package (incl. private medical care, Multisport, group insurance, Edenred prepaid cards)
  • Becoming a member of a fast-growing team in an innovative company with stable market position
  • Possibility to work for a well-known brand, a leader in Automotive industry whose products are highly recognized worldwide
  • Relocation bonus for candidates who are based more than 100 km from Wrocław
  • Online foreign language courses
  • Referral bonus program
  • Flexible work schedule and possible working from home solution (home office)

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • pre-paid cards
  • redeployment package
  • employee referral program
  • charity initiatives

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