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Service Contracts Administrator with German (all genders) page is loaded## Service Contracts Administrator with German (all genders)locations: Lodztime type: Full timeposted on: Posted Todayjob requisition id: 562344### Job TitleService Contracts Administrator with German (all genders)### Job DescriptionAs a **Service Contracts Administrator with German** you’ll play a key role in managing service contracts and ensuring smooth operations for our customers. In this role, you’ll handle everything from tracking equipment returns and service requests to maintaining accurate installed base records and supporting automated processes.If you’re detail-oriented, organized, and ready to deliver exceptional service, we’d love to hear from you!In Customer Service – the most multi-language department - you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.**Your role*** Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules;* Ensuring service information accessible by sorting and filing documents/forms;* Creating and/or supporting the automated creation of Installed Base records in the Installed Base management system, based upon validated data from the BIUs or from other validated sources, this can include Multivendor, 3rd Party Products & Non-medical products;* Monitoring the automated Installed Base maintenance processes via exception reports to ensure that changes have been executed completely and accurately;* Carrying out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process;* At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures;* Creating, renewing & terminating service contracts and extended warranties;* Modifying existing contracts and extended warranties for appropriate services execution of pricing and billing information;* Verifying customers entitlements on ad-hoc requests & issuing invoices and credit/debit notes;* Connecting the correct installed based products;* Receiving, monitoring, and ensuring closure on time of all kinds of Service requests;* Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers;**Youre the right fit if:*** You have a minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent;* You know English and German on min. B2 level (spoken and written);* You have analytical & problem-solving mindset with the ability to identify improvement opportunities;* You have the professional experience in fields related to in customer service, supply chain or accounting operations would be an asset;* You enjoy having direct contact with customers and keep a high standard of communication;* You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage.**How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about . • Discover . • Learn more about . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .#LI-EU#LI-OFFICEAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve peoples lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. Thats why were taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each others views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
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