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Service Automation Business Analyst
  • Kraków
Service Automation Business Analyst
Kraków, Kraków, Lesser Poland Voivodeship, Polska
KION Business Services Polska Sp. z o. o.
26. 2. 2026
Informacje o stanowisku

technologies-expected :


  • SAP
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

responsibilities :


  • Analyze and evaluate existing business processes to identify, validate, and prioritize automation opportunities.
  • Document current-state (“as‑is”) processes and design optimized future-state (“to‑be”) processes aligned with business goals, automation strategy, and test transformation objectives.
  • Assess automation feasibility based on business rules, systems, data requirements, and process variations.
  • Manage automation initiatives from concept through implementation, ensuring that business requirements, scope, timelines, and quality standards are met.
  • Lead and coordinate User Acceptance Testing (UAT), ensuring solutions meet business expectations and performance criteria.
  • Collaborate closely with cross‑functional teams (test automation, RPA developers, business and process owners).
  • Monitor the performance of implemented automation solutions, recommending improvements and enhancements as needed .

requirements-expected :


  • Experience in documenting business processes and creating clear, structured process documentation.
  • Strong analytical skills and high attention to detail, with the ability to understand and break down simple to moderately complex processes.
  • Ability to coordinate multiple tasks and stakeholders simultaneously.
  • Good understanding of SAP (mandatory); experience with SAP S/4HANA is an advantage.
  • Nice to have: participation in SAP implementation projects, exposure to manual testing or test automation activities, or prior experience working as a Business Analyst.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and comfort working with structured documentation templates.
  • Good command of English, both written and spoken, enabling communication with cross‑functional teams.
  • Strong interpersonal and communication skills, enabling effective collaboration with business stakeholders and technical teams.
  • Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage

offered :


  • Full support from the direct manager from the start
  • Outstanding and supportive atmosphere of collaboration in the team and the company
  • Hybrid work & Flexible Working Hours
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance
  • Employee referral program
  • Professional training & courses
  • Sharing the costs of foreign language courses
  • 4 hours off work per year for health check-ups ("Dzień na U")
  • No dress code
  • Possibility of growth inside of an organization

benefits :


  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • no dress code
  • employee referral program

  • Praca Kraków
  • Business Development Manager Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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