Service and Quality Delivery Manager (Data Segmentation & Activation)

66_1175492501

Obowiązki

• Support Management & Incident Resolution – Oversee First levels of support for CDP and marketing automation tools, ensuring timely resolution of incidents



• Third parties Coordination – Coordinate third-party vendors for flawless support execution. Ensure resource availability and allocation, report and escalate to management as needed



• Performance Monitoring & Optimization – Continuously assess the performance of dashboards and analytics solutions, ensuring efficiency and reliability



• Product Collaboration & Feedback Loop – Liaise with the product team to stay updated on new developments and provide insights from support tickets to drive platform enhancements



• Service Metrics & Reporting – Develop and maintain monthly dashboards to track team efficiency, ticket resolution times, system uptime, and service quality trends



• Team Development & Rotation Planning – Implement a rotation system within other support teams and product teams to foster knowledge expansion, engagement, and exposure to new feature development
  
   

Wymagania

• Develop your career in a multi-national environment
• Increase your knowledge about Data Segmentation & Activation processes
  
   

Oferujemy

• Bachelor’s degree in computer science, Data Science, M&S, Statistics, Applied Math, Engineering or a related field
• Must have business professional expertise (with relevant industry experience) in data analysis and insights generation
• Proven working experience in service delivery
• Able to collect and organize data from different sources to solve a business question
• Should be passionate about challenging and interrogating data and its interpretation
• Should be a creative thinker who can offer a new perspective to analyze data and build storytelling
• Must be able to present findings to both business and technical stakeholders
• Should be a creative thinker and propose innovative ways to look at problems by using data mining (the process of discovering new patterns from large datasets) approaches on the set of information available
• Strong interpersonal skills and ability to collaborate with key stakeholders across functions
• Acts proactively to anticipate the future implications of actual decisions
• Digital mindset, entrepreneurial and curious
• Fluent in English
• Ability to operate in indirect/remote teams
• Demonstrable experience in presentation, verbal and written communication skills
• Experience working with Microsoft Office, and with reporting tools such as Power BI/Tableau as well as web analytics
• Knowledge of major "big data" storage/data platforms (i.e. Data Lake)
• Experience in project management tools, agile team coordination
  
   

Źródło: Jti/Praca