Service & Spare Parts Coordination Specialist with German

Join to apply for the Service & Spare Parts Coordination Specialist with German role atInstantiation Agfa

Location: Warsaw

Position Overview

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for administrative processes and master data. In this role you will also receive, record, and process customer orders, enquiries and complaints for radiology solutions equipment. A Service & Spare parts coordination specialist interacts with the service, sales, logistics and the finance team, our clients and the third‑party vendors. Youll be challenged to manage the administrative support for the customer operation business from beginning to the end.

What Youll Do

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow‑up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Work closely with local and country ESSC team and also HQ interaction

What you offer us

• Fluency in German and Good English
• Good communication skills and the capacity to work as a true team player
• Accuracy and ability to follow up and track
• Passion for numbers and gathering data
• Comfortable in using Excel; proficiency with SAP is a plus
• The ability to work and quickly adapt in a changing business environment
• First experience in customer operations is an asset

Our Values

Own It (I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress)

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders activism data to generate crucial insights and outcomes)

Diversity and Inclusion

At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.