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Senior Workplace Engineer (Citrix, with German) Miejsce pracy: Wrocław Technologies we use Expected PowerShell Optional Citrix Cloud VDI About the project You play a key role in supporting and enhancing our virtual desktop and infrastructure environment. You ensure stable operations, smooth user experiences, and strong governance across ITIL processes. By managing ServiceNow workflows, maintaining enterprise configurations, supporting Citrix‑based VDI, and coordinating with cross‑functional teams, you help keep our systems secure, efficient, and reliable. Your work directly improves daily operations for users and contributes to the continuous development of our virtual workplace. Your responsibilities Design, integrate, install, and decommission systems across the enterprise environment. Monitor and maintain the correct operations of virtual desktop environments. Perform acceptance testing and address user feedback on performance and experience. Provide 2nd‑level support for VDI applications and infrastructure. Manage ITIL processes across configuration, change, incident, and release management. Coordinate operational activities with internal teams and service providers. Support communication delivery within and outside the client organization. Follow up and remediate issues identified during technical and security audits. Our requirements Experience in 2nd‑level support for virtual desktop environments.Knowledge of Citrix Cloud VDI management, including monitoring, licensing, connectors, images, sessions, and reporting. Hands‑on skills in PowerShell scripting and maintaining GPOs. Experience administering enterprise environments and working with ServiceNow. Strong understanding of ITIL processes across configuration, change, incident, and release management. Ability to assess performance, troubleshoot issues, and support SLA‑driven environments. Collaborative mindset for coordinating with technical teams and service partners. Proficiency in English and German. What we offer Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Benefits sharing the costs of sports activities private medical care life insurance no dress code parking space for employees extra social benefits redeployment package employee referral program charity initiatives access to courses e.g. Excel, VBA, RPA, Customer Care unlimited access to Udemy Business free chat/call with a therapist Recruitment stages Interview with the recruiter Competency Tests/Language Verification Video call with a manager Final Decision Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).