You play a key role in supporting and enhancing our virtual desktop and infrastructure environment. You ensure stable operations, smooth user experiences, and strong governance across ITIL processes. By managing ServiceNow workflows, maintaining enterprise configurations, supporting Citrix‑based VDI, and coordinating with cross‑functional teams, you help keep our systems secure, efficient, and reliable. Your work directly improves daily operations for users and contributes to the continuous development of our virtual workplace.
responsibilities :
Design, integrate, install, and decommission systems across the enterprise environment.
Monitor and maintain the correct operations of virtual desktop environments.
Perform acceptance testing and address user feedback on performance and experience.
Provide 2nd‑level support for VDI applications and infrastructure.
Manage ITIL processes across configuration, change, incident, and release management.
Coordinate operational activities with internal teams and service providers.
Support communication delivery within and outside the client organization.
Follow up and remediate issues identified during technical and security audits.
requirements-expected :
Experience in 2nd‑level support for virtual desktop environments.Knowledge of Citrix Cloud VDI management, including monitoring, licensing, connectors, images, sessions, and reporting.
Hands‑on skills in PowerShell scripting and maintaining GPOs.
Experience administering enterprise environments and working with ServiceNow.
Strong understanding of ITIL processes across configuration, change, incident, and release management.
Ability to assess performance, troubleshoot issues, and support SLA‑driven environments.
Collaborative mindset for coordinating with technical teams and service partners.
Proficiency in English and German.
offered :
Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
benefits :
sharing the costs of sports activities
private medical care
life insurance
no dress code
parking space for employees
extra social benefits
redeployment package
employee referral program
charity initiatives
access to courses e.g. Excel, VBA, RPA, Customer Care
