technologies-expected :

responsibilities :

Create and design automation solutions for telephony systems.
Integrate telephony systems with other enterprise systems.
Develop and implement BOTS and AI solutions to enhance voice technologies.
Manage voice projects and technical implementations with minimal client disruption.
Provide day-to-day support for telecommunications equipment, networking, SIP, and tools.
Build call flows and administer Genesys Cloud Contact Center and MS Teams.
Support CRM (Salesforce) systems.
Develop long-range strategies for telecommunications equipment, networks, and tools.
Manage documentation related to telecommunications infrastructure and services.
Provide technical guidance to team members and clients.
Research, recommend, and implement telecommunications equipment and services.
Troubleshoot and resolve complex hardware, software, and application problems.

requirements-expected :

Bachelors Degree in a technical or business field or equivalent specialized training or experience.
6 to 10 years of experience in telecommunications or equivalent.
2 years of IP-specific telephony experience or equivalent.
Knowledge of scripting programming languages such as Python and PowerShell.
Experience with contact center IT operations.
Strong project management and interpersonal skills.
Expert knowledge of telecommunications principles and data networks.
Travel Requirements:
Occasional domestic and international travel, up to 20%.

offered :