Informacje o stanowisku

Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, APIs, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

As a Senior Technical Writer in PPD Communications, you will support the publishing tools and core systems documentation for Visa products and services. You’ll work closely with staff to design solutions that meet business requirements, as well as collaborate with other team members to produce high quality documents.

Our writers analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for external Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned internal documentation and technical specifications.

Responsibilities

1. Write documentation using topic-based structured authoring guidelines and with minimalist intent for our HTML and XML authoring systems.
2. Update current documentation that supports existing end-user authoring systems.
3. Provide first-level technical troubleshooting and problem solving to the HTML and XML authoring community.
4. Write meaningful/actionable user requirements from design documents, and conceptual approaches.
5. Test and debug software enhancements to our HTML and XML authoring systems and provide feedback to the XML development team.
6. Deliver technical training—via webinars, front-of-the-room training and one-on-one user training.
7. Communicate professionally and clearly in all written and oral communications.
8. Provide timely project status on multiple projects to team members, clients, and management.
9. Proactively escalate problems and issues as needed.
10. Multi-task and prioritize concurrent assignments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office, working from the office 2-3 set days a week based on business needs.

Qualifications

Basic Qualifications

• At least 5 years of work experience with a bachelor’s degree or 2 years of work experience with an advanced degree (e.g. Master’s, MBA, JD, MD) or PhD.

Preferred Qualifications

• 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree.
• Technical writing or related experience.
• Strong knowledge of the structure and content of the English language.
• Strong customer service, analytical, research, interpersonal and problem-solving skills.
• Strong interpersonal, facilitation, and leadership skills along with effective communication skills.
• Proven business processes analysis skills.
• Strong knowledge of MS-Office products including Word, Excel, Visio, Teams, and SharePoint.
• Experience with XML documentation tools and profiling, XML editing tools, and document repositories.
• Familiarity with Web design tools preferred.
• Experience with graphics editing software preferred.
• Familiarity with Atlassian products (JIRA, Confluence) is a plus.
• Knowledgeable with Visa systems or applications is a plus.
• Familiarity with API documentation is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Warszawa - Oferty pracy w okolicznych lokalizacjach