Senior Technical Specialist

Your responsibilities

• Provide pre- and after - sales expert technical support to customers ensuring product satisfaction through accurate guidance on specifications and applications.
• Oversee the application process on-site, ensuring correct product usage and adherence to technical guidelines.
• Recommend the best product solutions based on project requirements and international standards, helping to optimize customer outcomes.
• Address technical inquiries and manage customer complaints promptly, ensuring long-term customer satisfaction.
• Execute product trials, trainings and demonstrations for clients showcasing product value and performance ensuring the customer team has the necessary technical skills
• Collaborate with the R&D team, participating in the testing and application promotion of new adhesive products.
• Develop deep insights into current and potential customers & market needs and requirements.

Our requirements

• Bachelor’s degree or above in a relevant field (chemical engineering, materials engineering).
• At least 5-10 years of technical experience ideally obtained in the hygiene hotmelt adhesive industry or other hotmelt adhesive industries, such as end-of-line packaging industry.
• Knowledge of adhesives, production lines, glue applicators is an advantage.
• Strong learning ability and teamwork spirit，able to work in international and multicultural teams.
• Ability to self-manage time and priorities workload.
• Strong communication and presentation skills.
• Presenting a fact-based and data-driven approach.
• The ability to persuasive others to the proposed course of action.
• Proficient in spoken and written English.
• Strong flexibility to adapt to frequent customer on-site support and travel arrangements (50-60% of time in front of customers).

Join our team and be part of an exciting and vibrant environment where your skills and enthusiasm are valued and encouraged! Please send your CV in English language.