Senior Technical Product Owner for SharePoint

We are a global leader in facilities services, connecting people and places to make the world work better. We are seeking a service-oriented team player for our new SharePoint Service Desk Support, who will also work with Commercial applications such as Dynamics365 and Sitecore XM cloud.

Our mission is to create great workplaces for our customers and ourselves, where everyone can grow and thrive together. We believe that people make places, and we are looking for team players who want to contribute to this vision.

We want our new SharePoint Service Desk Support to join our dynamic Commercial IT team. Your main responsibility will be to support our customer rooms, used by some of the world’s biggest banks and life science companies. Currently, we manage this through SharePoint 2019, but we aim to move online within the next two years.

In this role, you’ll focus on running the service desk for the solution, working closely with our Technical Product Owner to provide support for our internal users. Your natural curiosity about understanding business needs and requirements will help you provide professional support and grow your technical expertise in SharePoint and other applications.

What Will You Do

• Ensure stable operations together with our Technical Product Owner for SharePoint.
• Handle 1st to 3rd line support tickets from the business.
• Support other parts of the team when needed.

What Makes You a Great Fit

• Passion for Tech and People: You have a genuine passion for both technology and working with people.
• Relevant Experience: Minimum 3 years of operational/admin experience with SharePoint on-prem and online, with a strategic direction to move online within 2 years.
• Technical Proficiency: Skilled in PowerShell, C#, React, ASP.NET, and ASP.NET CORE. Understanding of deployment pipelines and repository management through Azure DevOps is a plus.
• Strong Communication: Excellent communication skills in English, both written and verbal.
• Solution and Value-Driven: A solution-oriented mindset focused on creating value for users and the business.
• Curiosity and Ambition: Naturally curious with a strong ambition to gain a deep understanding of business needs and translate them into tech solutions.

ISS is a Place to Be You. Be who you are. Become what you want. Be part of something bigger. Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are.