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Senior Technical Accounting Analyst with Dutch (Collection), Kraków

Client:

Aon

Location:

Kraków

Job Category:

Other

EU work permit required:

Yes

Job Reference:

01a68e488508

Job Views:

54

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Overview

Are you a well-organized Dutch and English speaker? Do you have a background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! Youll become a part of our Commercial Risk department and youll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a key member of our Cash cycle team located in Krakow, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role, you will process a high volume of inbound and outbound calls.

Responsibilities:

• Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details.
• Able to manage difficult customer issues while working in a fast-paced environment.
• Facilitate collections via phone or email.
• Keep accurate records and report on collection activity.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Resolve customer issues and complaints concerning billing.
• Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
• Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills.
• Assist in other areas of the Finance department as requested.

Skills and experience that will lead to success:

• 1-3 years of collections / AR or in customer service.
• Strong communication skills, both verbal and written.
• Fluent in Dutch.
• Organizational, negotiation, and problem-solving skills.
• Understanding of consumer collection policies and practices preferred.
• Strong knowledge and use of Microsoft Excel, Word and Outlook.
• Ability to work in a fast-paced environment and handle difficult customer issues.
• Flexibility and openness to new challenges and tasks.
• Willingness to improve and automate work.
• Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Kraków - Oferty pracy w okolicznych lokalizacjach