Senior TAC Support Engineer DC Routing & Switching

Join to apply for the Senior TAC Support Engineer DC Routing & Switching role at Cisco.

Responsibilities:

• Troubleshoot and resolve incidents involving various routing protocols, switching technologies, and platform-related issues on Cisco Nexus switches operating in NX-OS mode.
• Recreate customer technical problems within Ciscos internal labs, conducting thorough troubleshooting, debugging, and log analysis.
• Collaborate with colleagues across different technology teams to resolve network environment issues.
• Work closely with engineering teams to improve product quality by identifying, reporting, and automating the detection of software defects.

Your Impact and Growth:

• Gain a deep understanding of the software architecture and forwarding logic of Cisco Nexus Switches, enabling you to troubleshoot data center networks optimally.
• Receive targeted training and mentoring to rapidly improve your expertise.
• Primarily focus on the Data Center R&S domain while being encouraged to expand your proficiencies through additional training and team rotations.
• Access a wealth of resources and support to achieve your CCIE/DevNet certifications, including study materials, dedicated paid study time, and a global network of Cisco labs.

Minimum Qualifications:

• Bachelors degree in a technical field.
• Over one year of relevant experience.
• Understanding of common routing and switching protocols.
• Strong analytical and troubleshooting skills.
• Ability to quickly learn new technologies and apply them in practical situations.

(Limited experience with Cisco products is not a barrier. With a solid understanding of technology and dedication, any engineer can quickly adapt to Ciscos specific implementations.)

Preferred Qualifications:

• Experience with Nexus series switches and NX-OS.
• Current valid certification (CCNA/CCNP/CCIE and/or DevNet).
• Knowledge of VXLAN EVPN.
• Experience with APIs, Linux, and automation tools.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology (Software Development)

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