designing and developing complex solutions based on the requirements on ITSM, ITOM, HAM and other modules
enabling, configuring and developing automated CMDB discovery of new and existing infrastructure components
supporting Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM and technical interfaces
developing Discovery procedures by ensuring identification and reconciliation rules, monitor error logs, troubleshoot and resolve any related issues
leading in the implementing, configuration and maintenance of interfaces and integrations
reviewing and modifying existing ServiceNow discovery patterns as needed
verifying the requirements with the platforms OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary
estimating effort for all customizations, integrations, configurations and development work
collaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer needs
being responsible for technical documentation for day-to-day operations of new implementations
ensuring system architecture supports business scalability and strategies and meets audit, compliance and security requirements
collaborating closely with ITSM Platform team to ensure smooth deployment processes and adherence to SNOW development guideline
creating and configuring of reports, dashboards, schedules and other operational activities or outputs associated with discovery functions
requirements-expected :
very good spoken and written Business English
university degree in IT or Business Information Management or equivalent qualification
outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM
ServiceNow Certifications for system administrator and Certified Implementation Specialist for ITSM and core ITOM applications
experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)
minimum 5 years of practical experience as ServiceNow Developer and minimum 2 years practical experience with ServiceNow Discovery
deep analytical skills with proven experience in SNOW CMDB troubleshooting and root cause analysis
advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.)
excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
ITIL Foundation (minimum) or even better ITIL Expert Certifications
experience soliciting and documenting requirements and evolving these requirements into successful solutions
offered :
Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
