At Cyclad, we work with the best international companies to increase their potential in providing exceptional, modern solutions that shape the world of the future.
Senior Subject Matter Expert
Numer referencyjny: PL25/REMOTE/SME/IC
Currently, for our client, we are looking for Senior Subject Matter Expert.
Project information:
Industry: IT Services
Location: 100% remote
Languages: English (B2)
Remuneration: 180 PLN / h
Responsibilities:
- Serve as the lead SME for ITBM/SPM and ServiceNow ITBM/SPM, providing expert guidance across the organization
- Partner with business leaders, PMO, IT, and finance teams to align portfolio management, resource planning, and investment value delivery
- Drive the implementation and configuration of ITBM/SPM modules (demand, project, resource, agile, financial planning)
- Design, refine, and continuously improve processes for demand management, portfolio oversight, resource allocation, and financial monitoring
- Advise stakeholders on governance structures, KPIs, and metrics to measure value realization
- Build and maintain executive-level dashboards, reports, and analytics to enable data-driven strategic decisions
- Conduct training sessions and knowledge-sharing workshops for business teams, PMO, and IT staff
- Ensure high data quality, compliance with established processes, and ongoing process improvements
- Act as a strategic connector between business objectives, financial priorities, and IT delivery
Requirements:
- Experience with ServiceNow ITBM/SPM (Project Portfolio Management, Demand, Resource, Financials, Agile, APM)
- Achievements in project portfolio management, governance, demand prioritization, and financial planning
- Ability to collaborate with executive stakeholders and translate strategic goals into actionable portfolio initiatives
- Excellent analytical and communication skills
We offer:
- Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible.
- Multisport card (also for an accompanying person).
- Life insurance.
- International work environment.