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Senior Subject Matter Expert, Account Management

PTP Senior Subject Matter Expert, Account Management

To our Global Finance Service Centre based in Gdańsk, we are looking for an experienced PTP Senior Subject Matter Expert who will support our PTP Account Management Team.

They will take ownership & co-ordinate the resolution of issues via the supplier statement reconciliation and account management process via the Jira ticketing system. The PTP Senior SME will be responsible for the distribution of daily incoming queries from suppliers and the Business within ISS in line with the internal Service Level Agreements. They will drive compliance across key stakeholders using system data and reporting to ensure timely response, resolution and root cause analysis of key issues driving queries. Much of the interactions day to day will also involve liaison with external vendors and the ISS Procurement teams.

What you’ll do:

• Critical Supplier Relationship Management
• Respond to Supplier and business PTP queries daily using the ISS query portal (Jira)
• Supervise Associates (tickets review & Supplier Statement Reconciliations review) and act as an expert
• Work with Procurement to re-educate the Business Users to drive adherence to best practice
• Prepare weekly & monthly reports
• Drive timely resolution with root cause to deliver to Prompt payment code (PPC)
• Work with team lead to deliver continuous improvement and support initiatives to maintain the integrity of the systems
• Support internal and external audit requests
• Participate as required as a team member in other special projects
• Carry out any other ad-hoc duties, as and when required

Who you will work with:

• Suppliers, Business stakeholders, PTP Managers, Leaders, Project Managers, and Associates

Professional skills you possess:

• Minimum 4 years of experience in Finance area;
• Good understanding of PTP / Accounts Payable end-to-end process;
• Excellent English communication skills (min. B2 level), allowing for easy communication with external and internal English-speaking clients and handling minor escalations;
• Advanced usage of Excel;
• Experience of working with Coupa/Navision would be advantageous but not essential;
• Experience of working within Jira or a similar ticketing system would be advantageous but not essential;
• Experience in coordination of the team/project would be advantageous

Personal skills you excel:

• Ability to build and maintain robust relationships with key stakeholders
• Strong analytical and communication skills;
• Forward thinking, with a can do attitude;
• Team player seeing the big picture;
• Problem-solving.

What we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, holiday bonus, Christmas bonus, MyBenefit package
• Hybrid work and location in the center of Gdańsk

How you’ll apply:

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

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