Informacje o stanowisku

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SCs must be both sales-focused and technically savvy. They must be successful in convincing C-level and director-level executives of the technical merits of the software solution. The SC will work in conjunction with Sales to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online and via telephone.

Requirements

1. 5+ years of software selling experience.
2. Excellent interpersonal, communication, persuasion, presentation, and writing skills.
3. Experience scoping, managing, and executing customer pilots and Proof of Concepts.
4. Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
5. Outstanding solution scoping abilities, using our existing solution and influencing new product development.
6. Should be flexible and agile in your approach and open to working in a dynamic environment with multiple roles.
7. Bachelor’s degree or equivalent experience is a must; graduate degree is a plus.
8. Obvious passion and people skills.

Desired Skills

1. Previous consulting experience implementing enterprise-class software solutions.
2. Knowledge of topics such as Customer Service software, Employee Experience, ITSM.
3. AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
4. Call Center experience is a huge plus.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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