As a Solution Engineer, you are the technical architect of our customer operations engine. You will design and implement the "plumbing" that allows our business to scale, moving beyond simple workflows into the world of Agentic Operations.
Instead of just building a database, you are building a living system that thinks, reacts, and assists our teams in real-time. You will be responsible for delivering functioning, stable solutions that meet acceptance criteria within 2–6 week sprint horizons.
This is a role for a high-execution engineer who wants to define how AI is actually used in a business context. You arent just maintaining a database; you are building a living system that thinks, reacts, and assists our teams in real-time. You will have authority over implementation details and be at the absolute forefront of the "Agentic Pivot" in 2026.
Additional Information
Hybrid in Warsaw (4 days per month in the office) / Remote in Poland
Contract of Employment
Salary range confirmed following technical interview stage
Offer available only to candidates eligible to work and live in Poland
responsibilities :
Salesforce & SaaS Development (Core Focus)
Declarative Excellence: Build complex logic using Salesforce Flows, custom objects, and validation rules, following a "clicks-before-code" philosophy.
System Orchestration: Design the "Golden Path" of data between Salesforce, HubSpot, LeanData, and Workato and other internal applications.
Integration Management: Manage the flow of product-usage data back into Salesforce via Hightouch to provide context for business teams.
Technical Quality: Responsible for code/config quality, documentation, and maintaining a low defect rate.
AI & Agentic Implementation
Agentforce Deployment: Design and configure Salesforce Agentforce agents to handle autonomous tasks (e.g., proactive customer health checks).
LLM Integration: Build and maintain secure API integrations with Gemini (Google) to power smart summarization and sentiment analysis within the CRM.
Prompt Engineering: Architect and optimize structured prompt templates and "instructions" for internal AI agents to ensure brand consistency.
Security & Guardrails: Implement robust AI guardrails to ensure sensitive data is masked and never exposed to LLMs without proper permissions.
Squad Execution & Collaboration
Automation: Build Workato "recipes" that trigger both traditional and AI-driven actions.
Agile Delivery: Work within a cross-functional squad (5–7 people) to deliver outcomes, raising blockers early and adapting implementation details quickly.
Innovation: Suggest technical improvements or reusable components to reduce repeated manual tasks.
requirements-expected :
SaaS Mastery: 3+ years of experience configuring Salesforce (Admin/App Builder level) and HubSpot
Middleware & Data: Experience with Workato (or Zapier) and Reverse ETL tools like Hightouch
AI Competency: Familiarity with Salesforce Agentforce and LLM APIs (Gemini/GPT), specifically regarding prompt design and connectivity
Routing Tools: Experience with routing management tools like LeanData
Education: B.S. in Computer Science, MIS, or equivalent technical experience
offered :
Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Optional (fully covered or co-financed) health care and life insurance
Multisport card
Multikafeteria
Lunch card
Hybrid work organization
Remote work from abroad policy
Internet and Electricity bill allowance
Additional day for community service when volunteering
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
