A functional Consultant specialized in Microsoft Dynamics 365 plays a crucial role in implementing and optimizing the tool to meet business needs.
Expertise and Knowledge:
- Deep Product Knowledge:
- Extensive understanding of Microsoft Dynamics 365 modules, including Finance and Operations, Customer Service, Sales, Marketing, and Field Service
- Knowledge of the platform’s capabilities, limitations, and best practices for customization
- Industry Experience:
- Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges
Responsibilities:
- Requirement Gathering:
- Collaborate with stakeholders to understand business needs and processes
- Conduct workshops and interviews to elicit requirements and document them comprehensively
- Solution Design:
- Translate business requirements into functional specifications
- Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization
- Configuration and Customization:
- Configure the Dynamics 365 environment to align with business needs
- Customize entities, workflows, forms, and dashboards as required
- Integration:
- Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications)
- Ensure data consistency and integrity across integrated systems
- Implementation:
- Lead or assist in the deployment of Dynamics 365 solutions
- Training and Support:
- Support in development of user manuals and training materials
- Offer ongoing support and troubleshoot issues post-implementation
- Documentation:
- Create detailed documentation of the configuration, customizations, and integrations
- Maintain documentation for future reference and auditing
Skills and Competencies:
- Analytical Skills:
- Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions
- Communication Skills:
- Excellent verbal and written communication skills to interact effectively with stakeholders at all levels
- Ability to convey technical information to non-technical users
- Project Management:
- Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently
- Ability to coordinate tasks, manage timelines, and ensure tasks stay on track
- Change Management:
- Skills in managing organizational change and ensuring user adoption.
- Ability to guide businesses through the transition to new systems and processes
- Technical Proficiency:
- Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points
- Ability to work closely with technical teams (developers, IT staff) to implement and support solutions
Our Offer:
- Remote
- Contract B2B via Experis
- MultiSport Plus
- Group insurance
- Medicover Premium
- e-learning platform
