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The Core Services org at Zendesk build and maintain secure, reliable, and easy to use authentication, authorization and security features for Zendesk’s customers, products and services.
We’re looking for a Senior Software Engineer to join our brand new Permissions team located in Poland, but contributing to new features to allow all our global customers to have fine-grained control over access to their Zendesk across all products. Ideal candidates will possess excellent problem solving skills, be driven to help customers, and be passionate about building robust access controls for large scale use cases.
Deliver value directly to our customers by building and releasing secure, reliable and sophisticated access controls.
Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Design solutions to move us further toward a unified access management system across Zendesk services.
Required:
Prior experience in a backend or full-stack application engineering role
Proven understanding of web application development and excellent knowledge of at least 1 server-side scripting language
Excellent communication and time-management skills
Committed to delivery
You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues
Preferred:
Prior experience owning Ruby or Scala services in a production environment
Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
Experience using monitoring/alerting to ensure the reliability of a system
Our backend code is a split between Ruby on Rails and microservices written in Scala
Our frontend interfaces are written in React and Ember
We use AWS Aurora to store data in MySQL and Kafka to stream events between services
We use Kubernetes and AWS to deploy and scale our applications
The Core Services org at Zendesk build and maintain secure, reliable, and easy to use authentication, authorization and security features for Zendesk’s customers, products and services.
We’re looking for a Senior Software Engineer to join our brand new Permissions team located in Poland, but contributing to new features to allow all our global customers to have fine-grained control over access to their Zendesk across all products. Ideal candidates will possess excellent problem solving skills, be driven to help customers, and be passionate about building robust access controls for large scale use cases.
Deliver value directly to our customers by building and releasing secure, reliable and sophisticated access controls.
Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.
Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
Design solutions to move us further toward a unified access management system across Zendesk services.
Required:
Prior experience in a backend or full-stack application engineering role
Proven understanding of web application development and excellent knowledge of at least 1 server-side scripting language
Excellent communication and time-management skills
Committed to delivery
You believe building great software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc.
Comfortable taking ownership of all phases of software engineering: design, development, testing, deployment, and operational issues
Preferred:
Prior experience owning Ruby or Scala services in a production environment
Experience working on large scale Identity & Access Management systems and/or familiarity with IAM industry practices
Experience using monitoring/alerting to ensure the reliability of a system
Our backend code is a split between Ruby on Rails and microservices written in Scala
Our frontend interfaces are written in React and Ember
We use AWS Aurora to store data in MySQL and Kafka to stream events between services
We use Kubernetes and AWS to deploy and scale our applications
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
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