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Senior Site Reliability Engineer - ITIL, Docker and SQL, Warsaw

Client:

VISA

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

62e062b1838b

Job Views:

17

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Job Description And Responsibilities

The Product Reliability Engineering group is looking for a bright, passionate, and dedicated employee to join our Operations 2nd Level Applications team as a Staff Site Reliability Engineer. In this role, you will be responsible for supporting various Digital projects and our production transaction processing systems, which are the backbone of our business and process millions of transactions daily.

Essential Functions

• Support critical applications and ensure their stability by performing proactive maintenance activities.
• Engage in automation activities.
• Support application and infrastructure using new technologies like Kubernetes containers, Kafka, Graphana, Prometheus, Elastic, etc.
• Perform root cause analysis and remediation.
• Good knowledge of Cloud and VMware infrastructure.
• Good knowledge of F5 Load Balancer and TCP layer architecture.
• Experience with Kubernetes and Docker (preferably OpenShift, MKE vendor products).
• Basic knowledge of Ansible and YAML scripting.
• Working knowledge of production support processes such as incident/change/problem management, call triaging, and escalation procedures.
• Ability to write and maintain scripts to monitor system activity, including application smoke test activities during pre and post-production implementations.
• Monitor application performance (e.g., memory, logging, latency).
• Code release into Test and Production environments using industry standard deployment tools.
• Support client escalated issues specific to applications (e.g., increased latency, transactional issues, features not working as expected).
• Implement and maintain performance monitoring dashboards using industry standard tools (e.g., Splunk, Thousand Eyes, Keynote, Runscope, Ghost Inspector, Evolven, Graphite).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Experience with application support organizations working in 24/7 environments.

• Experience working with RDBMS, Non-SQL databases, MySQL DML/DDL, Oracle.

• Exceptional analytical and problem-solving skills with strong oral and written communication skills.

• Basic knowledge of Active/Active setup applications.

• Experience in production support within a globally distributed team.

• Working experience with Java, J2EE, and Python technologies.

• Experience with Service Now and ticketing workflows is preferred.

• Working experience with monitoring tools like SPLUNK or other monitoring processes is advantageous.

• Prior experience with card and transaction domains is advantageous.

• Should have a technical and business mindset.

• ISO 9000 and ITIL experience is advantageous.

• Understanding of core networking concepts such as routing, protocols, subnets, DNS, certificates, load balancers, and firewalls.

• Demonstrated proficiency in troubleshooting, root cause analysis, application design, and implementing major components for large projects.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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