We are currently looking for a Senior ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.
As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.
Working hours: between 8 AM and 8 PM (8 hour shift)
responsibilities :
Participation in implementation projects
Designing new solutions based on customer requirements
Providing comprehensive solutions during the implementation of ServiceNow products
Implementation of business-defined functions on the ServiceNow platform
Evolution of the platform and recommendations for improving the functionality of customer solutions
Address any new or unresolved incidents that may affect system performance
Identify and resolve recurring issues by investigating underlying issues
Perform critical incident investigations and determine the root cause to prevent recurrence
Test patches and updates in a non-production environment before applying them to production
Ensure there are no issues after applying the update
Ensure all ServiceNow APIs are functioning properly and monitor for failures
Review and update catalog items to ensure they are aligned with business changes
Verify fulfillment tasks related to catalog items are functioning properly
Ensure documentation of configurations, integrations, and processes is up to date
Review custom scripts (such as business rules, script includes) for effectiveness and best practices
Optimize or refactor code that may cause performance issues
requirements-expected :
English – B2/C1
Previous experience in ServiceNow Administration
Good knowledge of Javascript
Experience in the process of upgrading software (ServiceNow)
Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB
offered :
BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
