Informacje o stanowisku
You will be a member of project team that implements ITSM solutions for external customers. The solution is based on third-party system and aligned with ITIL best practices
Responsibilities:
- Working closely with external customers: identify needs, gather requirements and analyzing customer’s expectations
- Modeling business processes with focus on IT Service Management Area
- Suggesting optimizations and areas for improvement
- Hosting workshops and meetings with the customer, presenting solutions to stakeholders
- Creating a concept of final solutions based on third-party vendors’ systems
- Participation in presales activities like assessing feasibility of the requirements and preparing content of the commercial offer
- Close cooperation with technical teams
- Verification whether delivered solution meets business needs
- Collaboration within a team of business analysts
What we offer:
- Flexible forms of employment and working hours (CoE or B2B)
- An interesting, challenging job in the dynamically developing Capital Group company
- Work on innovative projects using modern technologies
- Direct impact on shaping the image of the Capital Groups companies on the market
- Possibility to develop competences in a wide range
- Attractive salary
- Stability of employment and a friendly work atmosphere
- Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more
Requirements:
- Higher technical degree (computer science, IT management, systems engineering or related)
- Minimum of 7-10 years of experience in IT service management (ITSM), of which at least 3-5 years as a senior or team leader
- Certifications: ITIL v3/v4 Expert, ITIL Managing Professional, or other relevant certifications (COBIT, ISO/IEC 20000, SIAM)
- Experience working with ITSM tools such as BMC Remedy, Jira Service Management, ServiceNow
- Proficient knowledge of ITIL processes (incident management, problem management, change management, service levels, IT configuration and resources, IT service continuity, etc.)
- Experience in data analysis and creating KPI/SLA reports for IT services
- Ability to manage a team, mentor junior members and delegate tasks
- Strong communication skills, ability to communicate effectively with the IT team, management and customers
- Proactive approach to identifying and solving problems, ability to work under time pressure
- The ability to manage changes in an organization, including planning and implementing change strategies.
Nice to have:
- Knowledge of the latest trends and best practices in the ITSM area
- IT infrastructure and architecture - general knowledge of issues related to IT architecture and efficient navigation in the area of technology and infrastructure
- Knowledge of standards and regulations regarding IT service management (e.g. GDPR, SOX, ISO/IEC 27001)
- Knowledge of tools for automating ITSM processes and integrating various systems
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