Senior Service Management Consultant with German

Expected

As a Senior Service Management Consultant, you will use your expertise to advise clients on enhancing their services and processes, helping them achieve high operational quality. You will analyze existing practices, propose improvements aligned with ITIL standards, and lead transformation initiatives with a tangible impact on business performance. You can expect close collaboration with international teams, opportunities for continuous development, and involvement in projects that directly improve customer experience

• Registers and/or ensures registration of new software Assets, hardware Assets/Configuration Items (CIs);
• Maintains proper relationships as defined in the agreed Configuration Models; this includes (but is not limited to) people, IT components, and contracts;
• Conducts research related to software assets for renewal;
• Identify savings opportunities for renewals and services;
• Follows through with vendors and associates to obtain savings;
• Works with client and service providers to ensure software entitlements and contractual data is accurately captured and maintained through process
• Identifies and remediates process gaps within the software renewal management process;
• Audits software assets as planned in the Audit Schedule to ensure accuracy - via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the SACM process and policies;
• Assists in conducting Quality Assurance over SACM process and policies;
• Assists in SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed;
• Reconciles asset renewal terms and conditions (contractual language) to actual deployed scenarios to determine software renewal timelines;
• Follows and champions SACM process & technology standards;
• Works closely within SACM and various IT towers to communicate accurate renewal data.
• Assist with customer/3rd party queries on the state of the Assets/CIs;
• Works with Regional/Global Change Managers, Release Managers, Data Quality Managers, Data Managers and data Owners, Tools Support teams.
• Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy - via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM/Change Management process and policies;
• Manage customer/3rd party queries on the state of the Assets/CIs.

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Lets talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska