Senior Service Designer with fluent English

Other locations: Primary Location Only

Date: 24 Oct 2025

Requisition ID: 1655015

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Join EY GDS as a Senior Associate in the Service Designer role and be part of a global team of innovators. Gain international experience and work with leading market players, multinationals, and innovators to help businesses create user-centered, efficient, and impactful services.

The opportunity

The role is for a passionate Service Designer who can seize opportunities in service design, focusing on enhancing user experiences and operational efficiency. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

Your key responsibilities

• Conduct user research to gather insights and understand user needs and pain points.
• Map complex processes and highlight opportunities for improvements.
• Develop service blueprints, journey maps, and personas to visualize user experiences.
• Collaborate with stakeholders to co-create service concepts and design solutions.
• Prototype and test service designs to ensure feasibility and effectiveness.
• Facilitate workshops and design sessions to engage team members and stakeholders.
• Analyze service performance and gather feedback for continuous improvement.
• Stay updated on industry trends and best practices in service design.
• Define success, apply and monitor metrics

Skills and attributes for success

• Proficient in Design Thinking framework and User-Centered Design methodology.
• Open-minded, proactive, and eager to dive into challenges while continuously learning and self-developing.
• Ability to employ agile methods and work collaboratively with teams to create and deliver service offerings.
• Passionate about design and committed to iterating on service solutions.
• Stay current with industry trends, emerging technologies, and best practices in service design.

To qualify for the role, you must have

• Bachelors degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of proven experience in Service Design, user experience design, or a related discipline.
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite).

Ideally, you’ll also have

• Proficiency in additional languages (e.g., German or French).
• Knowledge of User Research, Usability Testing, and Analytics.
• Knowledge of product management and customer experience
• Experience in working with prototyping tools and graphical software.

What we look for

• Enthusiastic individuals eager to work with companies across the globe.
• People who are not afraid to step out of their comfort zone, travel, and build strong relationships with partners from different cultures.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.