The position is part of the global SAP CC team with colleagues located in our headquarters in Stäfa, Switzerland, North America and Asia. You will be able to contribute and help establish the location in Warsaw and further shape the international collaboration.
In the position of Business Systems Engineer with focus on newly implemented SAP HANA modules, you will be responsible for Maintenance / support of Sonova AGs business systems, including the processing of Incidents and Service Requests and support for system operation.
responsibilities :
Lead emergency issues resolution process - including professional communication to Sonova senior Business Leaders
Realization of Service Requests (standard changes or service activities within the agreed scope of employee rights - the area of changes characterized by low risk)
Creating, analyzing and solving problems under defined terms of service (SLAs)
Carrying out support projects (EHP , Archiving, technology upgrades etc.)
Managing the escalation process (Project Issues, CRs, Incidents or Service Requests)
Problem solving / level 2.3 support, root case analysis and issue bundling
Collaboration with other IT teams (internal and external) supporting Sonova AG to solve problems.
Reviewing the existing IT solutions in terms of possible improvements, continuous expansion of knowledge in the field of new technologies
Ensuring the implementation of system solutions and maintaining systems in accordance with the GRC requirements and the policy / rules in force at Sonova (e.g. Authoriz., GxP etc.)
Supporting the activities of auditors and controllers (e.g. Auditor, TüV, FDA etc.)
Planning, Identification and implementation of Regression Testing as part of maintenance projects
Supporting the training of system users and solving sudden problems in the process of taking over projects from the implementation department through the support department
Participation as an advisor in the recruitment of employees
requirements-expected :
Degree in IT engineering (Master, Bachelor or equivalent)
5+ years of experience in business processes in SAP, including min. 3 years in SAP 4/HANA: specifically eWM/TM and GTS modules
Experience in implementing multiple business process changes in SAP & other Business Systems
Familiar with SAP Standard Functionalities and Custom Development procedures
Experience in organizational change / process change and how to manage transformations
Experience with the Agile/DSDM project methodology will be an asset
Customer focus and strong team player, ability to be flexible and self-motivated
Able to speak “Business language” while talking IT topics
Excellent spoken English skills
Willingness to travel up to 5-10% of time
offered :
We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
fruits
corporate products and services at discounted prices
integration events
no dress code
coffee / tea
drinks
parking space for employees
leisure zone
extra social benefits
sharing the costs of tickets to the movies, theater
