We are seeking an experienced Senior Salesforce Service Cloud Voice Engineer to join our dynamic team.
This role involves managing and implementing Salesforce Service Cloud Voice projects and ensuring seamless integration and functionality with Amazon Connect and other related technologies.
responsibilities :
Implement and customize Salesforce Clouds with a deep focus on Service Cloud Voice and Amazon Connect
Design and deploy effective call center solutions incorporating Omni Channel capabilities
Utilize expertise in Apex, including trigger pattern best practices and APEX design patterns such as Domain, Selector, and Service
Develop and maintain custom solutions using Lightning Web Components and Omni Studio
Oversee the configuration of security and data models including Profiles, Permission Sets, OWD, Sharing Rules, relationship types, Custom Metadata Types, and Custom Settings
Manage the teams engagement with platform authentication and authorization mechanisms, including OAuth, SSO, Connected App, and Auth Provider configurations
Collaborate with the EPAM integration team, enhancing the use of various platform APIs such as REST, Connect, Platform events, Bulk, and Composite APIs
Implement and maintain DevOps practices, preferably using Copado, and ensure adherence to governance processes and best practices
Conduct peer code reviews and promote a culture of excellence within the development team
requirements-expected :
3+ years of experience in Salesforce Clouds & Domain, with specific expertise in Service Cloud Voice and Call center implementation
Proficiency in AWS and Amazon Connect
Strong skills in Apex and knowledge of APEX design patterns
Understanding and capability to use Lightning Web Components and Omni Studio
Familiarity with Security Model and Data Model Concepts
Qualifications in aspects of platform authentication & authorization
Competency in Connected App and Auth Provider configuration
Familiarity with various platform APIs including REST, Connect, Platform events, Bulk, and Composite APIs
Background in DevOps with experience in tools such as Copado
Strong communication skills and flexibility to adapt to changing project needs
offered :
Engineering community of industry professionals
Friendly team and enjoyable working environment
Flexible schedule and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Relocation within our 50+ offices
Outstanding career roadmap
Leadership development, career advising, soft skills, and well-being programs
Certification (GCP, Azure, AWS)
Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
Language classes in English and Polish for foreigners
