Senior Sales Desk Representative with German

Join our growing Sales Desk team at Infor. As a Senior Sales Desk Representative you will bridge operations and sales, driving campaign execution, lead qualification, and end‑to‑end deal management. You’ll help shape the Sales Desk into a strategic, customer‑facing function.

A Day in the Life

• Lead execution of Services campaigns, including email outreach and customer engagement.
• Prepare and validate target lists, campaign materials, and pre‑work for readiness.
• Perform lead pre‑qualification and discovery to assess customer needs, fit, and timeline.
• Manage proactive outbound activities to create pipeline and foster customer engagement.
• Track data accurately and manage opportunities in Salesforce.
• Handle smaller deals end‑to‑end: opportunity creation, data collection, contract prep, and closure.
• Collaborate with cross‑functional stakeholders (Operations, Services Delivery, Sales, Legal, RMO, Finance) to ensure smooth execution.
• Provide timely, high‑quality responses to inbound requests and maintain strong customer satisfaction.
• Monitor lead‑to‑opportunity conversion rates and provide consistent feedback to Sales.
• Support process improvements by identifying inefficiencies and suggesting enhancements.
• Contribute to best‑practice documentation, training materials, and enablement programs.
• Promote teamwork, ownership, and accountability within the Sales Desk team.

Basic Qualifications

• Fluency in German and English (additional languages a plus).
• Experience in a Sales Desk, Sales Operations, or Inside Sales role.
• Proven track record in campaign execution, lead generation, and qualification.
• Knowledge of Salesforce and outreach tools.
• Excellent organizational, analytical, and administrative skills.
• High attention to detail and ability to maintain clean, accurate CRM data.
• Effective communication and collaboration across departments.
• Ability to work independently and take initiative in a fast‑paced environment.
• Customer‑oriented mindset focused on quality, responsiveness, and results.

Preferred Qualifications

• Mentoring or training experience with teammates.
• Strong understanding of B2B sales and campaign management processes.
• Track record of leading process improvement initiatives.
• Advanced Excel or reporting skills for pipeline monitoring.
• Experience in a global or regional sales environment.
• Demonstrated success managing multiple priorities with limited supervision.

About Infor

Infor is a global leader in cloud business software. We help over 60,000 organizations worldwide achieve digital transformation and drive impact across industries.

Equal Opportunity Employer

Infor is an Equal Opportunity Employer. We commit to a diverse, inclusive workforce and do not discriminate based on protected characteristics. If you need accommodations during your application, please let us know.