Join Our Growing Sales Desk Team as a Senior Sales Desk Representative!

At Infor, you’ll be part of a collaborative, customer‑focused team that values accountability, proactivity, and innovation.

As a Senior Sales Desk Representative, you will not only deliver operational excellence — you’ll help shape the way we work, share best practices, and influence the transformation of the Sales Desk into a more strategic, customer‑facing function. You will act as a bridge between operations and sales, playing a vital role in campaign execution, lead qualification, and end‑to‑end deal management. Through proactive communication, collaboration, and process optimization, you will help strengthen our customer‑focused culture and position the Sales Desk as a true growth engine for Services.

A Day in the Life Typically Includes:

• Leading execution of Services campaigns, including email outreach, follow‑ups, and customer engagement.
• Preparing and validating target lists, campaign materials, and operational pre‑work to ensure readiness.
• Performing lead pre‑qualification and discovery to assess customer needs, fit, and timeline.
• Managing proactive outbound activities to drive pipeline creation and customer engagement.
• Ensuring accurate data tracking and opportunity management in CRM (SFDC).
• Managing smaller deals end‑to‑end — from opportunity creation and data collection to contract preparation and closure.
• Cooperating with cross‑functional stakeholders (Operations, Services Delivery, Sales, Legal, RMO, Finance) to ensure smooth process execution.
• Providing timely, high‑quality responses to inbound requests and maintaining strong customer satisfaction.
• Monitoring lead‑to‑opportunity conversion rates and ensuring consistent feedback loops to Sales.
• Supporting process improvements by identifying inefficiencies and suggesting enhancements.
• Contributing to the development of best practices, documentation, and training materials.
• Participating in enablement programs to continuously improve sales techniques, CRM usage, and service excellence.
• Promoting collaboration, ownership, and accountability within the Sales Desk team.

Basic Qualifications:

• Fluency in both German and English is required.
• Additional languages is a plus.
• Experience in Sales Desk, Sales Operations, or Inside Sales role.
• Proven track record in campaign execution, lead generation, and qualification.
• Knowledge of CRM systems (Salesforce preferred) and outreach tools.
• Excellent organizational, analytical, and administrative skills.
• High attention to detail and ability to maintain clean and accurate CRM data.
• Effective communication and collaboration skills across departments.
• Ability to work independently and take initiative in fast‑paced environments.
• Customer‑oriented mindset with a focus on quality, responsiveness, and results.

Preferred Qualifications:

• Experience mentoring or training other team members.
• Strong understanding of B2B sales and campaign management processes.
• Proven ability to identify and lead process improvement initiatives.
• Advanced Excel or reporting skills for pipeline monitoring.
• Experience working in a global or regional sales environment.
• Demonstrated success in managing multiple priorities with limited supervision.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry‑specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business‑wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self‑actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long‑term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.