Senior Quality Expert at Aira – Wroclaw, Poland. Be part of our dedicated Quality Investigation Team in Europe’s air-to-water heat pump program. This role leads root-cause analysis, defines corrective actions, and drives robust improvements across design, production, and service by evaluating issues from customer installations and returned units at our Wrocław site.

The successful candidate will bring proven experience from the HVAC or white goods industry, with deep expertise in refrigeration circuits. The Senior Quality Expert carries end-to-end responsibility for resolving technical quality issues across the entire customer journey – from installation, product and material performance, and logistics, through to post-market repair. This role acts as a critical link between hardware and software engineering teams in Sweden, suppliers, the Aira 1 factory, and all markets to drive product reliability, regulatory compliance, and customer satisfaction. Regular travel to local markets will be required to investigate issues on site and ensure swift, permanent resolution. This is a position under an employment contract at our Wroclaw factory.

Key Responsibilities

• Lead and coordinate technical quality investigations across installation, product, materials, logistics, and repair to ensure root causes are identified and permanently resolved.
• Define and secure product quality requirements and standards with Hardware and Software development teams in Sweden, ensuring they are embedded in design and development.
• Engage in design reviews and champion Design for Quality initiatives.
• Facilitate DFMEA and related risk analyses to ensure early identification and prevention of quality issues.
• Act as an interface between Factory Quality and Hardware engineering team to guarantee that critical design characteristics are fully defined, documented, and validated before SOP, ensuring robust product launch.
• Provide targeted technical training for heat pump installers through the AIRA 1 Academy to resolve quality problems and prevent recurrence.
• Foster a culture of rapid learning, ensuring feedback loops are in place to eliminate repeat issues.
• Champion the customer perspective in technical quality forums, ensuring that decisions consistently reinforce product reliability and long-term trust.

What we expect

• At least 8–10 years’ experience in quality or technical positions, with a strong background in the HVAC or white goods industry.
• Proven expertise with R290 refrigerant systems, including hands-on application in design, installation, or troubleshooting.
• Demonstrated ability to diagnose and resolve complex product issues effectively.
• Proven ability to apply quality tools (DFMEA, 5 Why, Ishikawa, APQP, PPAP) to drive root cause analysis and continuous improvement.
• Demonstrated ability to train and mentor technical professionals, with experience in installation or service contexts considered an advantage.
• Demonstrated collaboration skills and a track record of successfully mobilising cross-functional teams in demanding situations.
• Willingness and ability to travel to markets, R&D centres, and customer sites.
• Polish and English fluency is essential; German and Italian will be considered a strong advantage.

Final Word

This role is not for many. It is for one. If you are that one, Aira is ready to talk.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Services for Renewable Energy