CLOUD LINUX, Inc. is committed to protecting your privacy. This Privacy Policy applies to those who visit cloudlinux.com, imunify360.com, tuxcare.com, cloudlinuxbackup.com, elasticsites.com, and subdomains of those domains (“Site” or collectively “Sites”), as well as users of CloudLinux OS, KernelCare, Imunify360, TuxCare™ products and services, and CloudLinux Backup software and services (“Service” or collectively “Services”) which is owned and operated by CLOUD LINUX INC. (“CLOUDLINUX”, “We”, “Us” or “Our”). This privacy policy describes how CLOUDLINUX collects, uses, and shares the personal information you provide to us. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. The use of information collected through our products and services shall be limited to the purpose of providing the products and services for which our customer has contracted with CLOUDLINUX.
CLOUDLINUX reserves the right to revise the Privacy Policy at our sole discretion at any time. Any revisions to the Privacy Policy will be effective immediately upon posting by CLOUDLINUX. For any material changes to the Privacy Policy, CLOUDLINUX will take reasonable steps to notify you of such changes via a banner on the website, email notification, another method, or a combination of methods. In all cases, your continued use of the Services after publication of such changes, with or without notification, constitutes binding acceptance of the revised Privacy Policy. If at any time the Privacy Policy is no longer acceptable to You, you should immediately cease all use of this website and Services.We encourage you to periodically review this document for the latest information on our privacy practices.What information We Collect and ProcessPersonal Information.CLOUDLINUX may collect personally identifiable information from you such as names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, CVs (in the case of candidates), credit card number (in the case of direct customers), audio, and video (in case of video meetings between you and CLOUDLINUX), and, if applicable, company names, addresses, telephone numbers, fax numbers, physical addresses, email addresses, credit card numbers or tax ID numbers as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organization (collectively, “Personal Information”).Non-Personal Information.CLOUDLINUX may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site, and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). CLOUDLINUX associates Non-Personal Information with Personal Information if you register with the Site.User Communications.If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, testimonials, or any other form of communication between you and CLOUDLINUX or Submitted by you to the Site (collectively, “User Communications”).Server Information.If you use one of our software products such as CloudLinux OS, KernelCare, Imunify360, CloudLinux Backup, or TuxCare™ products and services, we may collect certain information concerning such software, its use, and the server upon which the software operates. This information includes (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (CloudLinux or CloudLinux reseller or partner); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”), server uptime and server hardware information including CPU, memory, disks, motherboard. Additionally, “Server Information” may also include (x) information collected by CloudLinux from time to time concerning which features of the software are most often used to improve and make adjustments to the software; and (y) information collected from you by CloudLinux if you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, list of running processes and content of configuration files.Information about your customers (Imunify360)Only if you use Imunify360, Imunify360 collects information about visitors of any site hosted on a server protected by Imunify360. That information includes visitors’ IP addresses, URI, browser information, screen resolution as well as other location & browser metadata. We might also collect HTTP/HTTPs query parameters, encrypted using one-way encryption (irreversible encryption used for comparison & analysis). If an attack is detected, we will collect HTTP parameters without using one-way encryption. We will still encrypt it to transfer it to our servers. For more details please read and sign our Imunify360 Data Processing Agreement in the relevant License Agreement.Information about your customers (Imunify Email)Only if you use Imunify Email, Imunify Email collects information about mail senders and recipients of any MTA agent protected by Imunify Email. That information includes sender/recipient mail addresses, IP addresses, message content, and SMTP headers. Arbitrary email message content may be used for the purpose of enhancing machine learning input data. The data is never stored outside customer premises but can be temporarily accessed by CloudLinux antispam engineers. It is never stored or transmitted in non-encrypted form and can be unencrypted to be loaded in RAM for processing purposes. For more details please read and sign our Imunify360 Data Processing Agreement in the relevant License Agreement.Information about your customers (CloudLinux OS)Only if you use CloudLinux OS Shared PRO and/or CloudLinux OS Solo, CloudLinux OS may indirectly collect information about visitors of any site hosted on a server that is using CloudLinux OS Shared PRO or CloudLinux OS Solo. One of the features of both Services (the feature`s name is X-Ray) tracks the time of the SQL request execution. To track the time and analyze the SQL request execution, the feature processes in an encrypted manner and stores the SQL requests in a depersonalized format. The SQL requests can consist of Personally Identifiable Information of the visitors of any hosted site. For more details please read and sign our CloudLinux OS Data Processing Agreement in the relevant License Agreement.The content of your servers (CloudLinux Backup)If you are using CloudLinux Backup, we back up your data to cloud servers, as specified by your backup settings. Such backups may include a transfer of such data to approved locations per any Data Processing Agreement you have entered with CloudLinux.How We Use Personal DataAny of the information we collect from you may be used in one of the following ways:To improve customer serviceIn the context of customer support, your information helps us to more effectively respond to your customer service requests, including but not limited to the video calls between you and CLOUDLINUX where we gather your video, audio, in-meeting messages, transcriptions, and other context and content elements. This information is gathered for the intended purposes mentioned in Section 2 herein and CLOUDLINUX employees do not access or use your content and context information without your prior authorization or as required for legal, safety, or security reasons.To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.To send periodic emailsThe email address you provide in the application may be used to send you information and updates about your usage, in addition to receiving occasional company news, updates, related product or service information, etc.To carry out the hiring processWe use identification and contact details, job performance data, and data on your suitability to carry out the selection process, including screening of candidates. After that, personal data is processed under the legal title of performance of the contract, and implementation of pre-contract arrangements, i.e. preparation of an employment contract or agreement. We keep your personal information for the duration of the recruitment process unless you consent to its further retention in the Candidate Database. Based on your consent, we store your information in the Candidate Database and thus process your identification, contact deta
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