We are seeking a skilled and motivated Senior Project Manager to join a global technology organization delivering AI-powered solutions for large-scale FMCG and retail enterprises, responsible for leading complex enterprise engagements and ensuring successful onboarding, delivery, adoption, and measurable business outcomes in close collaboration with Product, Sales, Support, and Engineering teams across European and international markets.
responsibilities :
Lead end-to-end onboarding and implementation for European enterprise customers, ensuring a structured handover from Sales and successful project initiation
Define and manage project objectives, success metrics, scope, and timelines aligned with European business and regulatory requirements
Act as the primary point of contact for customers, owning stakeholder communication and engagement throughout the delivery lifecycle
Build and maintain strong relationships with senior customer stakeholders, including C-level executives, operations, and IT leaders
Drive product adoption through coordinated enablement, training, and knowledge transfer activities
Monitor customer health, usage, and delivery milestones to identify risks, adoption gaps, and dependencies at an early stage
Proactively identify compliance, operational, or delivery gaps and execute mitigation plans in collaboration with global product and support teams
Manage escalations and critical issues across time zones, ensuring timely resolution and clear communication
Ensure value realization by delivering outcomes aligned with agreed success criteria and business objectives
Support renewals and expansion initiatives by providing delivery insights, readiness assessments, and customer context
Capture structured customer feedback and collaborate with product teams to influence continuous improvement and roadmap priorities
Work closely with cross-functional teams, including product, engineering, support, and operations based in India, to ensure aligned and effective execution
Ensure customer expectations remain consistently aligned with internal delivery capabilities and commitments
requirements-expected :
Minimum 5 years of experience in Customer Success, managing European enterprise customers
Proven track record of driving customer retention, renewals, and account growth
Strong analytical skills with advanced Excel proficiency; SQL knowledge is a plus
Exceptional communication and stakeholder management skills, including experience working with executive-level stakeholders
Ability to translate data and insights into clear, actionable recommendations
Strategic mindset with the flexibility to operate in fast-changing customer environments
Demonstrated experience mentoring team members and scaling customer success processes
