Purpose of the Role:

To design best-in-class experiences of merchants and users in all customer journeys.

Responsibilities and Key Activities:

• Designing user experience features and user flows, and testing them heavily with end users
• Planning, supervising and conducting user research (qualitative and quantitative)
• Transforming ideas into products of user-friendly interfaces and communication
• Creating wireframes, mockups and clickable prototypes for desktop and mobile screens
• Bringing ideas to improve the experience with PayU products and services
• Maintaining the highest standards of design and applying the best practice
• Cooperating with colleagues from different teams in and outside the region: product, development, customer support, marketing, legal, treasury, sales, external partners
• Other UX-related tasks requested by direct manager

Qualifications and Experience:

• 7+ years of professional design and research experience
• 5+ years of financial or e-commerce industry experience, designing for business or consumer focused products at scale
• 5+ years of experience designing solutions focused on inclusivity and accessibility
• Multiple years of experience owning and driving complex projects
• Experience building design systems
• Proficient in Figma, Miro (or other UX/UI design tools)
• A strong desire for creative problem-solving, exploring customers’ painpoints, needs and desires
• Fluent communication (spoken and written) in English

Skills and Competences:

• Reliable and persistent
• Compassionate, but ready to question everything
• Very good storyteller