Senior Order Management Specialist with Spanish or French

“Greater Chemistry – between People and Planet” – it is our Purpose which leads company’s Strategy:

We are shaping the future with our customers. We are accelerating innovation. We are leading the transition towards sustainability. We are building a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers and development of your own career.

What will you be doing?

• Coordinate all aspects of the order management process, including transport and customs.
• Delivery and shipment creation.
• Conduct timely communication upon the inquiries from internal/external customers, and also with warehouse, production, forwarders, customers and sales.
• Represent Clariant to customers in a professional manner at all times.
• Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
• Being two-way communication channel between Customer and Organization
• Correction and completion of the Sales documents.
• Support improvement and automation projects.

What are we looking for?

• Bachelors degree in Business, Logistics or other relevant field.
• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Knowledge of SAP SD module.
• Excel, Word and Outlook - working competency.
• Logical thinking and multitasking mindset.
• Pro-active customer approach and highly developed interpersonal skills.
• Creativity and open-minded approach.
• Teamwork spirit.
• Language skills:
• Internal corporate language: English B2 level required.
• Working with customers: Spanish or French B2 level required.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
• Career development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Language courses.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
• Discount card for the various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Clariant is an equal opportunities employer. We are committed to treating all employees and applicants with respect and dignity, and to providing a workplace that is free from discrimination and harassment.