Senior Order Management Specialist with French or Spanish

Job ID: 40780 | Location: Lodz, Poland, hybrid work

Greater Chemistry – between People and Planet – our Purpose guides our strategy: we shape the future with our customers, accelerate innovation, lead the transition towards sustainability, and build a culture of possibilities.

By joining us, you create an actual impact on sustainability, innovation, relations with the customers, and the development of your own career.

What will you be doing?

• Coordinate all aspects of the order management process, with a strong focus on ensuring order accuracy.
• Communicate promptly and professionally with both internal and external customers regarding inquiries.
• Coordinate information flow between customers, transport team, warehouse, stakeholders and Sales team.
• Represent Clariant in a professional manner at all times when engaging with customers.
• Assist customers in resolving problems and incidents efficiently.
• Manage claims through the internal Quality Notification System.
• Support and contribute to improvement and automation projects.

What are we looking for?

• Bachelors degree in Business, Logistics or another relevant field.
• Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
• Strong organizational skills and ability to prioritize tasks in a dynamic environment.
• Very good verbal/written communication skills.
• Ability to be a team player.
• Experience in customer service desk or logistic, export or supply chain area.
• Skilled in Microsoft Office (Word, Excel). Knowledge of SAP SD module would be an advantage.
li>Strong problem‑solving approach and troubleshooting skills.
• Time/task management, attention to details, willingness to learn.
• Creativity, open mind, and a sense of humor.
• Language skills:
  • English - very good command is essential.
  • French/Spanish - fluent or native is a must.
  • Any additional EU language - nice to have.

What’s in it for you?

• Possibility to work in a Top Employer 2024 certified company.
• A rewarding challenge to further develop your skills in a professional work environment.
• An opportunity to be a part of a team with great enthusiasm for the business and for delivering top‑class services.
• development within our organization.
• Language bonuses.
• Relocation packages.
• Internal and external trainings.
• Benefits such as sport card (Multisport), private health care, additional life insurance.
• Hybrid work model.
• Language courses.
• Corrective eyeglasses refund.
• Performance related yearly bonus.
• Broad range of initiatives provided by Social Team (cultural, sporty, loan fund, various contests, occasional bonuses etc.).
• Discount card for various restaurants.
• Integrational team events.
• Possibility to participate in the charity activities.
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

Your Contact

Emilia Pietrzak-Kosiewicz

Talent Acquisition Partner

Telephone: +48 42 293 49 72 | mobile: +48 604 262 958 | E-mail: emilia.pietrzakkosiewicz@clariant.com

Clariant is a Swiss‑based global specialty chemicals company, concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose is reflected in our tagline "Greater chemistry - between people and planet", which focuses on customer, innovation and people orientation and creates solutions that foster sustainability in different industries by offering high‑value and high‑performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws.

By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.