Monitor, assess, and improve operations processes to ensure compliance with quality standards
Develop and implement quality assurance strategies and procedures
Analyse and verify data to ensure accuracy and consistency
Perform effective data mapping to support various projects and initiatives
Collaborate with cross-functional teams to identify and address operational challenges
Provide insights and recommendations to enhance service delivery performance
Ensure adherence to Service Management framework and best practices
requirements-expected :
Proven experience in IT operations and quality assurance roles
Strong understanding of IT Service Management principles and processes
Excellent analytical and problem-solving skills
Outstanding self-organization and ability to work independently
Deep knowledge of ITSM systems
Excellent interpersonal and communication skills for cross-team collaboration
Project Management skills to plan, organize, and coordinate resources, timelines and deliverables. Familiarity with Agile.
Excellent English written and spoken
offered :
People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.
A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.
benefits :
private medical care
life insurance
integration events
retirement pension plan
redeployment package
Training access to Udemy platform, English courses
