Senior Operation Quality Specialist

Operating system

• Monitor, assess, and improve operations processes to ensure compliance with quality standards
• Develop and implement quality assurance strategies and procedures
• Analyse and verify data to ensure accuracy and consistency
• Perform effective data mapping to support various projects and initiatives
• Collaborate with cross-functional teams to identify and address operational challenges
• Provide insights and recommendations to enhance service delivery performance
• Ensure adherence to Service Management framework and best practices

Optional

• People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.
• A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
• Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.
• Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

• private medical care
• life insurance
• integration events
• retirement pension plan
• redeployment package
• Training access to Udemy platform, English courses
• Modern office and equipment
• Attractive benefit package

We are looking for an experienced and detailed oriented Senior Operation Quality Specialist to ensure the highest standards in our operation processes and services.

About our team

Meet the highly cohesive CTO Centralized Services team. Our role is to optimize and improve the quality of services delivered by various teams.

Our team focus on enhancing efficiency and the quality of the information provided, which is used to make strategic decisions. A key role in this process is played by properly defined reports based on reliable data.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

This is the right role for you if have a keen eye for quality, a passion for process, reports and data quality improvement and thrive in a collaborative environment we’d love to have you in our team

The recruitment process consists of the following steps:

Preliminary CV selection

Phone conversation with the recruiter

Online interview with the hiring leader

Background check

NORDEA Bank Abp SA Oddział w Polsce