We are looking for a Senior Network Support Specialist in Warsaw to improve network support. You will get the chance to work in a team of over a dozen employees and external consultants to drive Nordea network support. In this position you will be collaborating closely with Network Engineering (governance, security, architecture & design) team running projects & defining infrastructure’s future and the external company doing most of daily support operation work from India. You will focus on reducing the number and duration of major incidents, resource optimization (peoples work, servers, licenses, etc.), improving support for other teams doing IT operation and development. The team will work in hybrid mode, at least 2 days per week from the office.

Who we look for

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, you should be:

• Result oriented, proactive in automation and optimization,
• Analytical, accurate and taking care of details, caring for quality,
• Taking ownership and delivering results,
• Collaborative, having team player approach.

Desirable experience and skills, you dont have to have them all, to be a good candidate:

• Experience in managing at least a few hundreds of switches and routers in LAN and WAN,
• Experience in managing a big installations of load balancers, DWDMs, Wi-Fi access points, IPS-es, firewalls, VPN concentrators, management and monitoring tools for the above technologies,
• Skilled at daily network management (diagnosing and troubleshooting issues, responding to incidents and quickly restoring services, delivering technical consultation to other units, etc.),
• Skilled at planning and controlling IT operations (defining, creating and ensuring following of standard operating procedures, ensuring compliance with policies from Engineering and Cybersecurity, patching, upgrading, hardening, monitoring, etc.),
• Having proficiency in English, spoken and written B2,
• Experienced with working for a financial institution.

If it sounds like you, get in touch!