Configure Cisco routers for various WAN technologies, including MPLS, private line, and Dynamic Multiport VPN (DMVPN). Have a strong working knowledge of access control lists and route maps.
Configure and support Cisco Catalyst switches. Should have good working knowledge of VLANs, trunking, EtherChannel, and UTP/fiber cabling standards. Experience with Cisco Nexus platform would be a plus.
Ability to manage numerous projects, tasks and other assigned work efficiently. Key requirement is the ability to prioritize critical deliverables while meeting all other assigned duties.
Contribute to standards-based and scalable architecture/design of systems for global deployment.
Install and support wireless LANs using secure authentication methods on plant floors and administrative areas.
Install and configure Cisco WAE/WAVE WAN acceleration devices and troubleshoot client to server performance issues.
Have a strong working knowledge of and experience managing DNS and DHCP protocols.
Ability to troubleshoot complex performance problems involving network and application teams using Netflow and packet capture tools.
Partake in the after-hours support rotation with other GNS members.
Knowledge
Understands and applies principles, concepts, theories, infrastructure, operations & security technologies and standards of professional field.
Expanding knowledge of related disciplinary areas.
Broad knowledge within own specialty discipline.
Deep specialized knowledge in specific aspects of discipline.
Enhances own knowledge through understanding business trends and objectives.
Understands and foresees implications of decisions.
Knowledge of industry and business principles.
Understands the core business process and purpose of the functional area.
Places issues in context of organizational and functional objectives. In-depth customer knowledge to provide appropriate solutions.
Develops and applies project management techniques.
Problem Solving
Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information.
Qualitative information
Quantitative research
Trend data
Presents problem analysis and recommended solutions in a creative and logical manner.
Forecasts, models, and utilizes advanced analytical tools.
Creates new procedures and processes to drive desired results.
Handles diverse range of issues that require evaluation of a variety of factors including current business trends.
Develops skills to analyze ambiguous problems.
Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
Guidance
Works with minimal direction.
Work is guided by operational and project objectives.
Manages multiple assignments and processes.
Independently determines approach to project.
Anticipates and prevents potential problems.
Independently develops solutions that are thorough, practical, and consistent with functional or customer objectives.
May be responsible for specific programs, customers and/or projects.
May provide technical guidance or influence the work of others.
Updates management on project/activity status.
Relationships
Contributes to area by ensuring quality of tasks/services provided by self and others. Extends capabilities by working closely with senior staff/experts within and outside the internal organization.
Provides process and policy advice.
Explains assumptions and methodologies.
Articulates pros and cons of an action in a clear manner.
Simplifies difficult concepts for non-technical users.
Regularly interacts with colleagues or customers generally up to senior level management.
Skills Required
Applies a broad knowledge of infrastructure, operations & security design to analyze and isolate issues.
Thorough understanding of client/server networks.
Advanced ability to effectively troubleshoot program errors.
Advanced understanding of how technology decisions relate to business needs.
