Senior Manager of IT Projects and Service Delivery

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Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Senior Manager of IT Projects and Service Delivery

Location: Krakow, Poland – Hybrid: 3 days/week onsite

We are looking for a Senior Manager of IT Projects and Service Delivery to play a pivotal role in shaping how IT delivers value across the organisation. This is a senior leadership position where you will influence both what gets delivered and how it is delivered, balancing strategic priorities with operational excellence. You will lead a diverse portfolio of IT initiatives, ensuring strong governance, predictable delivery, and seamless transition into live service. With accountability across both project delivery and IT service performance, you will act as the bridge between business stakeholders, delivery teams, and service operations – driving stability, transparency, and continuous improvement in a regulated, global environment.

Key Responsibilities

• Own and prioritize the IT delivery portfolio, balancing demand, capacity, and sequencing to maximize value.
• Oversee program planning and manage program budgets to ensure financial accountability and delivery within agreed constraints.
• Deliver initiatives using the PMO framework and lifecycle governance, from initiation through transition to operations.
• Ensure seamless transition-to-operations by embedding change, release, and IT service management practices based on ITIL.
• Champion delivery standards, regulatory compliance, and enterprise ways of working.
• Responsible for service monitoring using SolarWinds to maintain system health and performance visibility.
• Govern and maintain the Infra CIO dashboard to ensure accurate reporting and compliance with enterprise standards.
• Drive capability uplift and continuous improvement across project and service teams.

Skills & Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
• PMP or PRINCE2; ITIL v3/v4; Agile/Scrum or SAFe
• 10+ years in IT, including 5+ years in project or programme delivery and 3–5 years in IT service delivery
• Experience in regulated or global environments with strong governance and compliance exposure
• Proven leadership of cross-functional teams and third-party vendors
• Strong experience with PMO standards, portfolio management, ITSM frameworks, and transition-to-operations
• Excellent leadership, communication, and stakeholder management skills
• Strategic mindset with a passion for continuous improvement and healthcare outcomes

What We Offer In Return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture and brand new IT hub
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference. At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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