technologies-expected :

UI/UX
Figma
AI

about-project :

This is not a role for someone who doesnt also love development. Whilst we have a team of engineers, you should be from a hands-on development background yet still hold the ability to read and peer-review the code of others. You need to be a great communicator: the role will include direct interaction with our clients, who include both technical and non-technical colleagues.

responsibilities :

Account & Project Management
- Main client point of contact for multiple clients, spanning different industries but all under the web / eCommerce umbrella
- Get to understand a clients’ businesses and challenges in order to solve critical problems with strategic, cutting edge and innovative solutions
- Central point of contact for all internal specialists to feed into e.g. UX/UI/consultancy/data/AI/developers and analytics
- Create and manage statements of work, resourcing needs and timelines to ensure delivery against client-approved timings and budget
- Commercially minded, able to create and manage budgets and monitor costs and ROI
- Build strong client relationships to create a pipeline of future work
Creative Management
- Prepare and present creative briefs for UX/UI designers & copywriters and present creative visuals and copy back to the client
- Customer Experience Mapping / Research projects
- Manage research projects, ensuring projects remain on track and align with SOWs.
Proposal Writing
- Collaborate with your clients and your colleagues to scope and cost projects, create proposals and present compelling, business critical proposals
- Actively seek and support the growth of your accounts by spotting new business opportunities, nurturing existing and new relationships and helping to strategically inform the future success of your clients’ businesses

requirements-expected :

Ability to constructively challenge the client / brief, and pull together the relevant skillsets to exceed client expectations
Experience of growing accounts – able to hunt down opportunities and create proposals that answer client needs
Ability to think strategically and to prioritise among competing tasks
Proven track record of managing multiple accounts & projects in a digitally creative environment
Understanding of customer touchpoints along the digital customer journey
Ability to write design briefs, think creatively and add value
Excellent problem-solving skills – able to work as the go between different roles within the CX team, client and delivery teams to ensure projects progress and are delivered to the highest quality
Good self-motivation, strong sense of initiative and ability to work under pressure and deliver on time
Excellent analytical skills, so that you can devise and implement strategies to benefit both Client and customer
Commercially focussed and comfortable with estimating, budget management and holding tight reigns on costs
Strong communication skills with the ability to communicate with multiple stakeholders both internally and with the client, at all levels
Strong written skills – ability to write proposals/presentations, and distil complex presentations, or in-depth research into bite sized information
Extremely organised, efficient and calm, able to get up to speed quickly
You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL

offered :

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

benefits :