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Technologies-expected : Jira about-project : Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken! Would you like to meet the Team, see our office and much more? Visit our website: heineken-dt.pl responsibilities : coordinating end-to-end ITSM Tooling needs and practices execution by collaborating with the Service Management team, Product Owners, technical teams and facilitating input of all ITSM processes for different Products evangelizing for ITSM Tooling throughout organization, clarifying value, framework, governance and ways of working handling change requests for Service NOW and JIRA by gathering inputs from support teams, making sure requests are complete, feasible and applicable, according to global quality standards and HEINEKEN policies and requirements working with stakeholders from various parts of the organization - discuss ITSM tooling status, progress, approvals needed to proceed and risks related to changes & deployment actively searching for new, more efficient ways to drive the tooling agenda enablement forward including new technologies, methodologies and continuous process improvement requirements-expected : Bachelor/Masters degree or equivalent work experience experience with established IT Service Management practices in a corporate environment practical knowledge of Service NOW and JIRA on functional level certification of ITIL V3 or V4 on at least Foundation Level working knowledge and experience in Service NOW ticketing tool experience in providing functional input to ITSM tooling for process across various stakeholders knowledge about Agile ways of working for IT products ability to explain technical context to non-technical stakeholder & ability to translate business context to technical teams good communication skills offered : Hybrid ways of working Private medical healthcare Attractive performance bonus Sodexo pre-paid card Life insurance Employee referral program Wide range of trainings Local and global job opportunities within HEINEKEN Parking space Open bar once a week We are ACCA Approved Employer benefits : sharing the costs of sports activities private medical care life insurance remote work opportunities integration events corporate sports team parking space for employees extra social benefits pre-paid cards christmas gifts employee referral program charity initiatives flexible work from home scheme after pandemic/lockdown open bar on Fridays