Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!
Would you like to meet the Team, see our office and much more? Visit our website: heineken-dt.pl
responsibilities :
coordinating end-to-end ITSM Tooling needs and practices execution by collaborating with the Service Management team, Product Owners, technical teams and facilitating input of all ITSM processes for different Products
evangelizing for ITSM Tooling throughout organization, clarifying value, framework, governance and ways of working
handling change requests for ServiceNOW and JIRA by gathering inputs from support teams, making sure requests are complete, feasible and applicable, according to global quality standards and HEINEKEN policies and requirements
working with stakeholders from various parts of the organization - discuss ITSM tooling status, progress, approvals needed to proceed and risks related to changes & deployment
actively searching for new, more efficient ways to drive the tooling agenda enablement forward including new technologies, methodologies and continuous process improvement
requirements-expected :
Bachelor/Masters degree or equivalent work experience
experience with established IT Service Management practices in a corporate environment
practical knowledge of ServiceNOW and JIRA on functional level
certification of ITIL V3 or V4 on at least Foundation Level
working knowledge and experience in ServiceNOW ticketing tool
experience in providing functional input to ITSM tooling for process across various stakeholders
knowledge about Agile ways of working for IT products
ability to explain technical context to non-technical stakeholder & ability to translate business context to technical teams
good communication skills
offered :
Hybrid ways of working
Private medical healthcare
Attractive performance bonus
Sodexo pre-paid card
Life insurance
Employee referral program
Wide range of trainings
Local and global job opportunities within HEINEKEN
Parking space
Open bar once a week
We are ACCA Approved Employer
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
integration events
corporate sports team
parking space for employees
extra social benefits
pre-paid cards
christmas gifts
employee referral program
charity initiatives
flexible work from home scheme after pandemic/lockdown
